Delivery & Returns

Shipping Policy

All our products displayed for sale on our web site are available for shipping either via Royal Mail 1st Class or Parcelforce 48.  An option for fast delivery through Parcelforce 24 is available,  Please make contact with one of our sales team to discuss this option.

Orders received before 11am Monday to Friday will be processed that day.  Orders received after 11am are processed and despatched the following morning.  Orders placed after 11am on a Friday will be processed for delivery the following Monday morning.

We ship anywhere in the UK including Highlands and Islands and Western Europe.  Anyone wishing to purchase our products who live outside of these areas please contact us to discuss shipping options and charges.

All orders of £100 and over are free delivery.  Any packages under 1.8kg are sent by Royal Mail 1st Class post and are charged at cost.  Packages over 1.8kg and up to 30kg are £7.50 for Parcelforce 48.  Parcelforce 24 is available and prices issued on request.

Any parcels sent by Parcelforce can be tracked using their tracking system.  Each customer will receive a unique tracking number by email.  Royal Mail parcels are sent by the first class system and proof of postage is obtained for each parcel.  If you require goods to be signed for this would be charged extra at cost.

We hold our stock at our factory and are open for local customer pick up.  The factory is open Monday to Friday 7.30 am to 4.30 pm, anyone wanting to collect outside of these times please contact us to arrange a mutually convenient time.

Returns

Suffolk Latch Company accepts returns for any reason within 30 calendar days in addition to the Consumer Protection (Distance Selling) Regulations 2000, which provides a ‘cooling off period’ allowing a consumer buying online from a business to cancel their order. Notice of cancellation needs to be received in writing within 7 days. Items must be received back in the condition sent & sent by a fully insured traceable method. Unless item is faulty/not as described you as the buyer are responsible for all return costs - please use a traceable postage service.